Inhalt: Berlin um 1700. Die Stimmung zwischen eingewanderten französischen Calvinisten und einheimischen Lutheranern ist angespannt, denn beide Gruppen müssen sich eine Kirche teilen. Der Handschuhmacher Paul Deschamps und seine Landsleute planen daher ein eigenes Gotteshaus. Doch der Weg dahin ist weit. Und Paul hat noch einen anderen umwälzenden Plan: Gegen die Zunftordnung will er eigenes Leder gerben. Darüber bemerkt er nicht, dass seine Frau Claire und der Berliner Meister Lorenz Gefallen aneinander finden. Umfang: 504 S. ISBN: 978-3-8392-3700-7
Inhalt: Everybody wants more time. While you can't make more hours in the day, you can find more time for the most important things in your life. In this course, Chris Croft introduces 5 simple time management tips to reduce distractions and stay focused on what matters. The first-saying no-is simple in theory, but hard in practice. Chris explains how to reclaim the power of "no" to make room for true priority items. The second step, negotiation, allows you to spend less time on unimportant tasks. The third way is to delegate sometimes, and the fourth is improving systems and processes so that repetitive tasks are quickly and easily managed. Last but not least, Chris explains how to overcome perfectionism and nitpicking. He explains how to apply the five methods to all time-stealers, including meetings, interruptions, and more. In the initial chapters, he'll help you clarify your life and work goals, prioritize to-dos using Eisenhower's matrix of tasks, and answers questions like "Does working longer hours actually get more done?" The worksheets included with the exercise files will help you apply the lessons to your own work and life, and hone your time management skills-one step at a time. Umfang: 01:35:25.00
Inhalt: Bad bosses are everywhere. In every industry, at every level. Dealing with a difficult manager is frustrating and impacts anyone's job performance. This course describes all sixteen different types of bad bosses-and their underlying issues-and gives you a playbook of responses for dealing sanely with these obstacles to your career. Chris Croft provides tips for dealing with abusive, demanding, and incompetent managers, and getting the credit, payment, and respect you deserve. Umfang: 01:19:06.00
Inhalt: Descubre uno a uno, estos preciosos consejos que te ayudarán a tener una vida más feliz y plena. El formador Chris Croft te proporciona técnicas prácticas y sencillas para que encuentres más tiempo para las cosas que te gustan y amplíes tu felicidad diaria. Tenemos más de 50 consejos sobre varios temas, como cuáles son las distintas maneras de vivir la vida, cómo centrarte en la perspectiva general, cómo ser agradecido, cómo saborear la vida, y cómo elegir la vida que llevas, entre otros. Umfang: 03:23:05.00
Inhalt: Em todos os locais de trabalho, você perceberá que é mais difícil trabalhar com alguns colegas do que com outros. Antes de julgar precipitadamente, é prudente verificar se e como você contribui para a situação - afinal, é possível que você seja o problema. Se constatar que o problema não é você, este curso será ainda mais útil. Nele, Chris Croft compartilha métodos para reconhecer as características de alguns dos tipos mais comuns de pessoas difíceis e estratégias para lidar com essas pessoas de uma forma mais efetiva. Chris oferece técnicas para lidar com uma variedade de comportamentos, que incluem a negatividade, agressividade, infantilidade e egoísmo. Além disso, ele explica como superar seus pensamentos negativos e obter o melhor de um chefe difícil. Umfang: 01:46:33
Inhalt: Todos ficamos frustrados quando alguém se aproveita de nós ou reagimos agressivamente quando nos sentimos provocados ou bloqueados. Aprenda a superar essas reações automáticas sendo assertivo. Este curso revela em que consiste a assertividade e como ela difere da agressão. Veremos técnicas específicas que você pode usar para lidar com situações desafiadoras e pessoas difíceis. Umfang: 00:53:43.00
Inhalt: Todos nos frustramos cuando se aprovechan de nosotros o respondemos agresivamente cuando nos sentimos provocados o atrapados. Aprende a evitar estas reacciones siendo asertivo. Este curso te revela qué significa la asertividad y en qué se diferencia de la agresión. En él veremos técnicas específicas que podrás aplicar para responder en situaciones y con personas difíciles. Umfang: 00:54:24.00
Inhalt: En cualquier entorno de trabajo, es probable que tengas compañeros con los que te resulta más difícil trabajar que con otros. Antes de sacar conclusiones, deberías determinar si estás contribuyendo a la situación y cómo (después de todo, es posible que seas tú la persona difícil). Si has determinado que el problema no eres tú, te podemos ayudar. En este curso, Chris Croft te explica varios métodos para reconocer las características de los tipos más comunes de personas difíciles, y te da estrategias para lidiar con ellas. Aprenderás técnicas prácticas para lidiar con comportamientos como la negatividad, la agresión, la inmadurez y el egoísmo. Además, te explica cómo evitar pensar siempre de forma pesimista y qué debes hacer ante un jefe difícil. Umfang: 01:45:59
Inhalt: Are your meetings ineffective? Are you finding that you run out of time without completing the agenda? Do attendees seem dissatisfied or bored? Trainer Chris Croft outlines the top 10 meeting problems and explains how to manage each one. He covers meetings that aren't necessary; noises and other distractions that throw meetings off track; attendees showing up late; disruptive behavior; lack of focus; meetings that take too long; lack of progress; and lack of participation. Plus, get tips for eliminating some of the most common technology issues that occur during virtual meetings. Umfang: 00:53:27.00
Inhalt: Competências de negociação não são importantes apenas para os profissionais de vendas. Com um pouco de prática, qualquer pessoa pode aprender as regras básicas da negociação para conseguir um bom negócio na compra de seu próximo carro ou casa, ou aumentar o sucesso no trabalho com fornecedores, clientes e até mesmo colegas. Neste curso, o mestre em negociação Chris Croft percorre todas as fases de uma negociação, desde a decisão de negociar até o fechamento. Chris discute como planejar sua negociação e calcular sua oferta inicial. Além disso, ele conduz você por uma série de táticas de negociação, demonstra como chegar a uma situação de ganho mútuo por meio do uso da negociação e explica como fechar o negócio. Umfang: 02:12:35
Inhalt: Cost reduction is about making more out of less. By cutting some of its most significant sources of waste and overspending, a company can increase its earnings-all without generating any growth in sales. In this course, instructor Chris Croft conducts a detailed tour of some of the best ways to save. Discover how to identify your most profitable customers (and which ones are actually costing you money). Learn how to cultivate a work environment that energizes employees and boosts their efficiency. Plus, explore techniques for handling costs that are unrelated to people, including how to more effectively manage inventory and spot ways to enhance your IT systems. Umfang: 02:19:30.00
Inhalt: Agendas are the most important thing for an effective meeting, and yet they aren't paid much attention. People aren't trained on creating agendas; they just sort of happen, and often they are done really badly. In this short course, management trainer Chris Croft shows how to build your own agenda and circulate it for ideas and distribution. He explains when to send it, who to send it to, and what factors should be considered in any worthwhile agenda. Umfang: 00:36:03.00
Inhalt: When a customer receives exceptional service, you don't just earn their business-you earn their loyalty. And while every customer is different, the methods for thinking about delight are shared by all. In this course, Chris Croft focuses on these methods, sharing over two dozen practical ways to inspire yourself and your team to generate ideas for delighting your clientele. Regardless of your industry, these tips can help you and your colleagues go beyond the basics and create personalized, meaningful customer service experiences. Umfang: 02:12:31.00
Inhalt: Dans cette formation adaptée du cours original de Chris Croft, abordez la conduite de projet simplifiée. Marc Lecordier vous explique comment mettre en ?uvre efficacement vos projets, quelle que soit leur taille ou leur importance. De la définition du livrable à l'ajustement et au pilotage des délais et budgets, vous passerez par la construction de chemins pour les tâches critiques et flottantes. Vous prendrez en main les outils les plus utilisés dont le diagramme de Gantt. Ainsi, cet outil vous permettra de planifier les tâches et les activités à réaliser, de communiquer avec vos clients et vos équipes, ainsi que d'évaluer les délais. Les budgets seront alors mieux maîtrisés et vous livrerez des projets de bonne qualité. Umfang: 01:15:41.00
Inhalt: Le diagramme de Gantt est l'outil de référence si vous voulez planifier ou contrôler les ressources d'un projet. Dans cette formation de Jean-Marc Pairraud, vous aborderez les notions nécessaires à l'élaboration d'un diagramme de Gantt, à partir de Microsoft Project 2016. Vous étudierez en détail ses utilités dans la gestion de projet, de petite ou de grande envergure. Ainsi, cette formation s'adresse aux chefs ou aux gestionnaires de projet et aux différents acteurs liés à cet environnement. À l'issue de la formation, vous serez en mesure de construire et d'utiliser les diagrammes de Gantt comme des outils polyvalents. Umfang: 01:27:37.00
Inhalt: Lorsque nous vivons des changements ou lorsque nous interagissons avec des personnes difficiles, nous devons parfois nous soumettre ou nous rebeller. Dans un contexte professionnel, il est important de faire preuve d'assertivité. Faire preuve d'assertivité n'est pas naturel et donc, la démarche est très difficile. Dans cette formation adaptée du cours original de Chris Croft, Marc Lecordier vous explique comment vous exprimer et défendre vos droits tout en respectant ceux des autres. Il vous apprend à gérer vos émotions et vous aide à comprendre que les comportements que vous mettez en ?uvre ont des conséquences. Étudiez plusieurs techniques ainsi qu'un processus en quatre étapes que vous pourrez utiliser au quotidien pour adopter efficacement l'assertivité. Umfang: 01:05:41.00
Inhalt: Did you know that if you save just one hour per week, you could gain a whole week of uninterrupted time each year? That's the power of time management. This course will help you reclaim those hours by managing your time more efficiently and increasing your professional and personal productivity. Author Chris Croft explores how to establish a productive environment by establishing systemic approaches for repeating tasks, reducing inefficiency, organizing your work area, and using an effective system to reduce filing. He also discusses how to best create and manage to-do lists, organize the constant influx of information, leverage software to improve efficiency, and manage email. The most efficient people use technology and established systems of organization to manage their tasks and maximize their time. This course shows how to put these time management techniques to work for you. Umfang: 01:58:21.00
Inhalt: Find your dream job. This course is for people who want to be excited to go into work each day. It's designed to teach practical skills to write an eye-catching resume and excel in a job interview. But it also encourages you to take the time to decide what job will truly make you happy and enhance your talents. Instructor Chris Croft has been teaching interview and presentation skills to companies for over 20 years. He helps you write a fantastic resume, prepare for an interview, answer tough questions, give a presentation, and follow up afterward. He offers concrete details, such as what to wear and what to say, and provides real-life interview and resume examples (some humorous, some not) along with practical tools you can use in your job search right away. This course was created by Chris Croft. We are pleased to offer this training in our library. Umfang: 01:57:29.00
Inhalt: O objetivo da gestão é fazer melhorias, não só nos produtos e serviços, mas também no processo todo. O difícil é saber o que precisa melhorar e, depois, se as intervenções realizadas tiveram um impacto positivo. Este curso fornece uma visão geral das ferramentas básicas usadas na melhoria de processos, como o controle estatístico de processos, e como usar essas ferramentas para melhorar os três aspectos mais críticos do processo de negócios: tempo, qualidade e custo. Chris Croft extrai as melhores práticas das abordagens para melhoria de processos, como a Mentalidade Enxuta e o Seis Sigma, combinando-as em lições que ajudarão você a observar a essência do seu negócio, avaliá-la e aprimorá-la. Umfang: 01:34:04.00
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